Get in Touch With Us
This is the page to use if you want to contact the Casino Not On Gamstop editorial team. We research and review casinos that operate outside the GAMSTOP scheme, and readers often write to us with questions, corrections or concerns. Below you will find what we can help with, what we cannot, and where to go for issues that belong with someone else.
Before you write: what we can and cannot help with
We are an independent information site. We do not run any casino, hold player funds or make decisions on player accounts. That shapes what a message to us can achieve.
| We can help with | We cannot help with |
|---|---|
| Corrections to anything we have published | Releasing, speeding up or reversing a withdrawal |
| Questions about how we compare casinos and bonuses | Reopening or changing a casino account |
| Suggestions for topics or guides | Acting as a go-between in a dispute with an operator |
| Reporting outdated terms or a broken page | Guaranteeing any casino, bonus or payout |
| Editorial or partnership enquiries | Removing a GAMSTOP registration |
How to reach the editorial team
Use the contact form or the editorial email address shown in the site footer or on your device's contact link, if one is displayed. We have not listed a direct address in this copy so that you always use the current, working channel rather than an out-of-date one.
To help us reply properly, include:
- The page address or the title of the page you are asking about.
- What you read, and what you think is wrong or unclear.
- Where you found more accurate information, such as a casino's terms page or a regulator's website. A screenshot with the date helps.
- Whether you would like a reply, and the best way to give it.
Please never send passwords, full card numbers or identity documents. We will never ask for them.
Reporting a correction or an out-of-date bonus
Casino terms change often. Welcome offers, wagering requirements, minimum deposits, payment options and withdrawal limits can all be altered without notice. Our pages reflect what we reviewed on the fact-check date shown, which for this site was 29 September 2026. Anything advertised by a casino is marketing until you have read the full terms yourself.
If you spot a difference between our page and a casino's current terms, tell us which figure is affected and where you saw it. We check the claim against the casino's published terms before changing anything. Where we cannot confirm a detail, we would rather say so than guess.
Questions about our rankings and reviews
You are welcome to ask how a casino earned its place. Our reviews look at welcome offers and their conditions, payment options for British players, withdrawal terms, game range, verification requirements, licensing information and how a casino handles complaints. The publisher may earn commission if you join a casino through links on this site, but commission does not buy position, and it does not change our editorial view of the terms.
The casinos currently featured include Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. Their editorial ratings are our own assessments, not customer-review scores. For the full comparison, see our guide to trusted non GamStop casinos in the UK.
Problem with a casino? Contact the operator first
If you have a dispute about a withdrawal, a bonus or a closed account, we cannot resolve it for you. The usual route is:
- Contact the casino's customer support through live chat or email, and keep a written record.
- Read the casino's terms on bonuses, verification and withdrawals, so you know which rule it is relying on.
- If the reply is unsatisfactory, use the casino's formal complaints procedure, if it has one.
- Check the licensing body named in the casino's footer. Overseas regulators vary widely in whether they take player complaints, and what protection they offer is not the same as UK Gambling Commission oversight.
Be aware that casinos outside GAMSTOP are generally not licensed by the UK Gambling Commission. Accepting British customers is not the same as being authorised to serve them, and UK regulatory routes may not be available to you. Keep copies of all messages, and submit any KYC documents through the casino's own secure upload only.
If gambling is causing you harm
If gambling is affecting your money, mood or relationships, please pause and speak to someone. You can contact GamCare's National Gambling Helpline on 0808 8020 133 (free, 24 hours) or use its online chat. GAMSTOP lets you self-exclude from UK-licensed sites, and blocking software can restrict gambling sites on your devices. Casinos not on GAMSTOP will not enforce that exclusion, so consider whether they are right for you. Deposit and loss limits, and self-exclusion on any site you use, are worth setting. Gambling should never be treated as a source of income or a way to solve financial problems.
You must be 18 or over to gamble. If you tell us in a message that you are struggling, we will point you towards support rather than to a casino.
Editorial and partnership enquiries
If you represent a casino, software provider or support organisation, tell us who you are and what you propose. We may consider factual updates, such as new terms or licence information, but we do not sell rankings and will not agree to guaranteed placement or to editing our conclusions.
What to expect after you write
A person on the editorial team reads each message. We do not guarantee a reply time, and we may not answer messages that are abusive, that ask us to intervene in a casino dispute, or that request a ranking change in return for payment. When we do reply, we will say clearly whether we have changed the page or, if not, why.